StitchandFrog and Me

Welcome to my online cross stitch store!  I decided on the name for obvious reasons to the cross stitcher but also in honor of my Mom who often told her children and grandchildren bedtime stories that she would make up about our adventures that day but told by two little frogs. The two little frogs always learned a valuable lesson from what happened to them that day.  The two little frogs, Hoppy and Toady, remain in my memory and that of her grandchildren for many years now. She passed away at age 90 in 2003, but she lives on with me in many ways.  So, when naming my store, the name just came to me as easy as stitching and frogging!

Shipping Charges

We never like to pay for shipping! I never add my incoming shipping to your item's retail value - in fact, most all items are discounted throughout the website. Our system estimates your shipping charges at checkout and 99% of the time is fairly accurate. However, until your order is packed, weighed and distance calculated, the final costs are not always known. It is rare that I have to ask for additional shipping but in some cases, I do. When this happens, you always have the option to cancel the order and I will refund your payment for the order. I only offer First Class Parcel Post and sometimes the weight goes over 16 ounces and Priority Mail is our only option. 

International Shipping

We are now shipping to over 30 countries but if you do not see your country from the drop-down list at checkout, please send me an email (marty@stitchandfrog.com) so I can review and add if appropriate.  My preferred shipping vendor is the United States Postal Service and I only ship US First Class Parcel Post so I have tracking information for your shipment.  PLEASE NOTE When I ship outside the U.S., it is at your risk as I have no control on foreign custom checks, items being held for long periods of time or boxes opened, loss or damage.  All customers are responsible for paying import taxes or duty fees charged by your country. If you refuse the package by not paying the import fees and the package is returned to me, I will refund your payment method less the amount of shipping paid once I receive the package back and all is as I shipped the package. I do mark the shipments as merchandise and declare the value of the order so please don't ask me to mark as gift or mark the amount for less than it is. I have to sign these official forms and do so truthfully. If you use a shipping agent based in the United States to ship your order overseas, Stitch and Frog's responsibilities ends at the point of delivery confirmation to your shipping agent. Any issues with the order will be your shipping agent and not Stitch and Frog.

Domestic Shipping

Insurance is optional and offered during the checkout process and highly recommended. I do pay for delivery confirmation but I cannot be responsible for damage or loss by a 3rd party. Shipments are handled via the USPS First Class Mail Parcel Post with tracking. I do not ship anything without tracking and delivery confirmation. I will combine orders to save on shipping provided the orders are placed within 24 hours of each other. We use the US Post Office postal rates which are based on weight and distance so it depends on the order what your final total will be. However, you will always get to review shipping costs prior to submission of order by 'reviewing the order' stage that is offered prior to submission of order. If you cannot afford to lose or have damage with a shipment, I can't afford to replace it. I do carefully pack your orders, ensure the address is correct and complete to ensure all is well before it leaves my hands.

Gift Certificates

I am delighted to offer Gift Certificates but they are redeemable only for items that are on the Stitch and Frog website and not for special orders.

Discounts

Please note that I show each item's net price with current discounts for convenience only. The retail price will go into the cart first. Then, the additional discounts that are available are calculated. You always have the opportunity to 'review your order' prior to submission. If you have any questions on how our cart discount system works, please send me an email prior to placing your order as I am happy to assist (marty@stitchandfrog.com).

Return Policy

Return Policy: please note that due to copyright issues on cross patterns and kits, all such sales are final as well as other items. However, sometimes a return might be needed. An example of an acceptable return is the item is defective but not because you changed your mind or you do not like an item. As I know from my own experience, online purchasing is not always easy as you cannot see an item such as the color of a fabric or approximate size of an item, so please contact me prior to an order and we can review circumstances that might make a return feasible for both of us at marty@stitchandfrog.com. If you have a doubt about something, just ask prior to ordering.

And in all cases, no returns will be accepted if there are smokers in your home or work where you stitch or have pets as the odors of cigarette smoke lingers in all needlework items and some customers are allergic to pet hair so resale of a return by me would be impossible.

Forms of Payment

Stitch and Frog accepts most major credit cards and Paypal. When you place an order using a credit card or Paypal, your payment method is charged so please note the ship times on items and if you do not wish to have your credit card or Paypal account charged, you may wish to wait until the item is showing it is within ship time of 2-4 days. 

I never see or maintain your credit card information in any database that is associated with our website. All credit card transacions and associated information is handled by the bank's transaction gateway. This is to further protect your financial data.

Want to add to an order?

I cannot add to an order once placed as your payment has been authorized for the amount of your order as a stated under 'forms of payment', I never see your financial data (ie credit card) so I can't add there. Please ask PRIOR to placing an order and I can send you links to add whatever you are looking for and you can add to your shopping cart and then place your order. Please note if you received discounts and free shipping with your first order, I will combine the shipping and refund shippings charges; however, the only discounts that will be made available will be what is reflected on the item's webpage as I get charged fees by the financial institution(s) for changes, etc.

Designer Errors

On occasion, there may be an error by the designer's cross stitch pattern that has an error either in the symbols page, stitch count, misprints, missing pages and such. Of course, I am not responsible for these errors but I will work with the designer to get you corrections as requested. You can also check the designer's websites for corrections as well.

Privacy of Information

All customer information is used for order shipments only and your privacy is important and protected and not disclosed outside our company.

So, please come visit me and often as I continue to load inventory daily.  I look forward to our relationship together and sharing our mutual love of needle, thread and the occasional frogging!

"Ribbit", Marty