Home Is The Nicest Word There Is from Lizzie Kate whose inspiration was Laura Ingalls Wilder....
StitchandFrog and Me
Welcome to my online cross stitch store! I decided on the name for obvious reasons to the cross stitcher but also in honor of my Mom who often told her children and grandchildren bedtime stories that she would make up about our adventures that day but told by two little frogs. The two little frogs always learned a valuable lesson from what happened to them that day. The two little frogs, Hoppy and Toady, remain in my memory and that of her grandchildren for many years now. She passed away at age 90 in 2003, but she lives on with me in many ways. So, when naming my store, the name just came to me as easy as stitching and frogging!
We never like to pay for shipping! I never add my incoming shipping to your item's retail value - in fact, most all items are discounted throughout the website. Our system estimates your shipping charges at checkout and 99% of the time is fairly accurate. However, until your order is packed, weighed and distance calculated, the final costs are not always known. It is rare that I have to ask for additional shipping but in some cases, I do. When this happens, you always have the option to cancel the order and I will refund your payment for the order. I only offer First Class Parcel Post and sometimes the weight goes over 16 ounces and Priority Mail is our only option.
We are now shipping to over 30 countries but if you do not see your country from the drop-down list at checkout, please send me an email (email@example.com) so I can review and add if appropriate. My preferred shipping vendor is the United States Postal Service and I only ship US First Class Parcel Post so I have tracking information for your shipment. PLEASE NOTE When I ship outside the U.S., it is at your risk as I have no control on foreign custom checks, items being held for long periods of time or boxes opened, loss or damage. All customers are responsible for paying import taxes or duty fees charged by your country. If you refuse the package by not paying the import fees and the package is returned to me, I will refund your payment method less the amount of shipping paid once I receive the package back and all is as I shipped the package. I do mark the shipments as merchandise and declare the value of the order so please don't ask me to mark as gift or mark the amount for less than it is. I have to sign these official forms and do so truthfully.
Insurance is optional and offered during the checkout process and highly recommended. I do pay for delivery confirmation but I cannot be responsible for damage or loss by a 3rd party. Shipments are handled via the USPS First Class Mail Parcel Post with tracking. I do not ship anything without tracking and delivery confirmation. I will combine orders to save on shipping provided the orders are placed within 24 hours of each other. We use the US Post Office postal rates which are based on weight and distance so it depends on the order what your final total will be. However, you will always get to review shipping costs prior to submission of order by 'reviewing the order' stage that is offered prior to submission of order. If you cannot afford to lose or have damage with a shipment, I can't afford to replace it. I do carefully pack your orders, ensure the address it correct and complete to ensure all is well before it leaves my hands.
I am delighted to offer Gift Certificates but they are redeemable only for items that are on the Stitch and Frog website and not for special orders.
Please note that I show each item's net price with current discounts for convenience only. The retail price will go into the cart first. Then, the additional discounts that are available are calculated. You always have the opportunity to 'review your order' prior to submission. If you have any questions on how our cart discount system works, please send me an email prior to placing your order as I am happy to assist (firstname.lastname@example.org).
Return Policy: please note that due to copyright issues on cross patterns and kits, all such sales are final. Any other returns are not accepted without my permission so do send me an email if something is not the way you expected it to be (email@example.com). This policy includes exchanges. I am delighted to answer any questions prior to you placing your order by sending me an email to firstname.lastname@example.org. If an item is damaged and you did not pay insurance that is offered during the checkout process, I am not responsible for damage caused by third party carriers (please read the paragraph titled 'Domestic Shipping'.
Forms of Payment
Stitch and Frog accepts most major credit cards and Paypal. When you place an order using a credit card or Paypal, your payment method is charged so please note the ship times on items and if you do not wish to have your credit card or Paypal account charged, you may wish to wait until the item is showing it is within ship time of 2-4 days.
I never see or maintain your credit card information in any database that is associated with our website. All credit card transacions and associated information is handled by the bank's transaction gateway. This is to further protect your financial data.
Want to add to an order?
I cannot add to an order once placed as your payment has been authorized for the amount of your order as a stated under 'forms of payment', I never see your financial data (ie credit card) so I can't add there. Please ask PRIOR to placing an order and I can send you links to add whatever you are looking for and you can add to your shopping cart and then place your order. Please note if you received discounts and free shipping with your first order, I will combine the shipping and refund shippings charges; however, the only discounts that will be made available will be what is reflected on the item's webpage as I get charged fees by the financial institution(s) for changes, etc.
On occassion, there may be an error by the designer's cross stitch pattern that has an error either in the symbols page, stitch count, misprints, missing pages and such. Of course, I am not responsible for these errors but I will work with the designer to get you corrections as requested. You can also check the designer's websites for corrections as well.
You have 45 days from the date of your order to file a claim regarding issues with an order. Also, I will need your written confirmation on the shipping address if it is different than your billing address that I have your approval to ship to a different address. We also reserve the right to cancel any orders if deemed appropriate.
Privacy of Information
All customer information is used for order shipments only and your privacy is important and protected and not disclosed outside our company.
So, please come visit me and often as I continue to load inventory daily. I look forward to our relationship together and sharing our mutual love of needle, thread and the occasional frogging!